Information we collect
We collect information you give us when you request a report, contact us, or buy a paid service. This can include your name, work email, company, website or domain, country, keywords, market or niche details, report scope, messages, and attribution details such as UTM parameters.
If you pay for a report, payment is handled by our payment processor. We receive transaction status, product, customer, and order metadata, but we do not receive your full card number.
We may also collect usage, device, browser, referral, page interaction, diagnostic, and analytics information when you use startorskip.com. This helps us understand whether the site and report flow work correctly.
How we use information
We use information to generate and deliver requested reports, respond to inquiries, scope paid work, process orders, provide customer support, improve StartOrSkip, analyze marketing performance, debug errors, prevent abuse, and comply with legal obligations.
If you submit a form, we may send transactional messages about your report or request. We may also send marketing, product, or sales messages about StartOrSkip and related AI search exposure or SEO services. You can unsubscribe from marketing emails at any time.
How we share information
We share information with service providers that help us operate StartOrSkip, including hosting, analytics, email delivery, customer relationship management, payment processing, report production, support, and security providers.
We may also share information if required by law, to protect rights and security, to investigate abuse, or as part of a financing, merger, acquisition, reorganization, or sale of assets.
We do not sell personal information for money. Some analytics or advertising practices may be treated as a sale, sharing, or targeted advertising under certain privacy laws. You can contact us to opt out where those laws apply.
Cookies and analytics
We may use cookies, pixels, logs, and similar technologies to keep the site working, measure campaigns, understand usage, and improve the report flow. Your browser may let you block or delete cookies, but some site features may not work as intended.
Retention
We keep information for as long as needed to provide the service, maintain business records, improve the product, resolve disputes, comply with legal obligations, and enforce our agreements. We may keep de-identified or aggregated information for product and research purposes.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet service, email system, or storage system can be guaranteed to be completely secure.
Your choices and rights
You can unsubscribe from marketing emails by using the unsubscribe link in those emails or by contacting us. We may still send transactional messages about reports, purchases, support, or service changes.
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or opt out of certain processing of your personal information. We may need to verify your request before acting on it.
International processing
We may process and store information in the United States and other countries where we or our service providers operate. Those countries may have privacy laws different from your country.
Children
StartOrSkip is for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date.
Contact
For privacy requests or questions, email support@startorskip.com.